Of course! Add items to your shopping cart normally and print it out. You can fax this to us at (505) 244-9222 and we'll confirm your order either by e-mail or telephone. You can call us at 800.810.9939 and speak with one of our Account Managers, who can help you determine what system or components will be right for you. Please take a look at our informative pages in the Learning Center section before calling--those will help you be acquainted with what we sell so you'll be ready to discuss your system with an Account Manager

Usually, your Account Manager can cancel the duplicate order, and you can see this in the status of your order details in your "My Account" page. However, if you have any questions please call Order Processing @ 1-800-810-9939 ext. 4242 or emailorderprocessing-anti-bot-bit@affordable-solar.com.

Orders are usually processed within 24 hours during our business work week. (Monday-Friday) Rush orders are processed first. Most items will ship within 72 hours and if the availability is over 1 week you will be contacted by your Account Manager.
Items shipping ground will normally take 5-7 business days. Over-sized & heavy items such as large solar panels and appliances must be shipped via freight service.

If any of the items in your order are not in stock our Account Manager will notify you by telephone or email. In most cases, these items are on order from the manufacturers. When we receive the product, we notify you via e-mail and ship it to you promptly. Backordered products usually come into stock within 1 to 4 weeks but can occasionally take longer. If your order is not ready to ship within 1 week we will send an update via e-mail.

Orders are processed quickly so it's important to get in touch with your account manager as soon as possible.

Cancellation Policy - Any paid and processed Order cancelled prior to shipment is subject to a cancellation fee. If order has shipped the Merchandise Return Policy applies.

All international ground orders (anything under 150 lbs.) can be shipped directly to the end user. Any international freight (anything over 150lbs and longer than 120”) will be shipped to a freight forwarder that you provide. For any Canadian order, a Customs Broker is needed to clear customs. We will request payment via PayPal, wire transfer or certified check. Just leave a note on the order to which method of payment you prefer.

For all orders placed on Affordable Solar's web site, you can check the status of your order by logging into your account. Click the "My Placed Order" link. This will show you all the orders you have placed online and the current status of your order. Click on the order number to get more details. 

To check the status of any order, online or phone, please contact Customer Care.

For questions about your shipments, estimated delivery times, tracking information, and order confirmation, please email Customer Care at customercare-anti-bot-@affordable-solar.com or call 1-800-810-9939 to discuss the status of your shipment!

Because anything over 150 lbs and longer than 120” must ship freight.

Although most shipments are received in perfect condition, please carefully inspect all packages for damage and notate any damage before signing for the shipment. Please take photos of any damaged products. Please contact Affordable Solar within 1 day of receipt with any damage or return issues. We will file a damage claim with the shipper and ship a replacement as soon as possible usually within 24 hours. You will not be charged any additional shipping or handling fees for replacement shipments.

Our goal is to provide you with well-designed systems and great customer service. If you have any questions or comments please feel free to call or e-mail us. E-mail is preferred as it allows us to keep order documentation. CustomerCare@affordable-solar.com.

Our hours are 9 AM to 5 PM Mountain Standard Time.

All of Affordable-Solar's products are covered by the original manufacturer's warranty. If you need help getting in touch with the manufacturer or aren't sure what your warranty limitations are, you can read our returns information. If that doesn't answer your questions, please contact our customer service department.

Please notify your Affordable Solar Account Manager. You will not be charged any additional shipping or handling fees for replacement shipments if signed for as damage.

All of Affordable-Solar's products are covered by the original manufacturer's warranty. If you need help getting in touch with the manufacturer or aren't sure what your warranty limitations are, you can read our returns information. If that doesn't answer your questions, please contact our customer service department.

Merchandise Return Policy - No returns will be accepted without prior authorization and must include the RMA number. 
Any product that is returned must be brand new, in excellent condition and packaged in the original manufacturer's carton with all corresponding hardware and documentation. Returns must be shipped with prepaid freight and insured via the carrier of your choice to arrive back at Affordable Solar within 30 days of delivery.



Shipping charges will not be refunded unless an error was made by Affordable Solar in shipping. Before returning an item, you must have a Return Material Authorization (RMA) number. To obtain an RMA number, contact your account manager as soon as possible.

All returns are subject to a 15% restocking fee.
Because of the customization involved, trackers, cut cable and mounts are non-returnable.
Returns for refurbished equipment will not be accepted and should be processed through the manufacturer directly. Most refurbished equipment carries a manufacturer's warranty.



No returns will be accepted on installed items.

No returns will be accepted beyond 30 days of original delivery.



The value and cost of replacing any items missing (e.g. parts, manuals, etc.) will be deducted from the refund. If you have any questions regarding our return policy, please email Customer Service at: customercare-antispam@affordable-solar.com

For Credit Card Orders - Your credit card will be credited the amount of the purchase, less shipping charges and restocking fees, within 3-5 business days of receipt of the returned merchandise.



For Orders Paid by Check - A refund check will be sent to the billing address for the amount of the purchase, less shipping charges and restocking fees, within 1-2 weeks of receipt of the returned merchandise.

The value and cost of replacing any items missing (e.g. parts, manuals, etc.) will be deducted from the refund. Returns must be shipped with prepaid freight and insured via the carrier of you choice to arrive back at Affordable Solar within 30 days of delivery. If you have any questions regarding our return policy, please email Customer Service at: customercare-antispam@affordable-solar.com