Affordable-Solar has a team of experienced customer care, order processing, and logistics staff ready to serve you:
On-line Orders and Credit Cards
If you need to contact Affordable Solar about your on-line order, credit card information, or wire transfer information, email Order Processing at orderprocessing@affordable-solar.com or call 1-800-810-9939 ex 4242.
Order Status
If you have any questions about your order, the status of your order, or want to know if you can modify an order you've already placed, please email Customer Care at customercare@affordable-solar.com or call 1-800-810-9939 ex 4223.
Shipping Inquiries
We can answer any questions you might have about your shipments, estimated delivery times, tracking information, and order confirmation. Email Customer Care at customercare@affordable-solar.com or call 1-800-810-9939 ex 4223 to discuss the status of your shipment!
Warranties and Returns
We make it our mission to provide quality care to our customers, even if they find themselves dissatisfied with their purchases for any reason. For any questions you might have about returns, or warranty information, please email Customer Care at customercare@affordable-solar.com or call 1-800-810-9939 ex 4234.
Damaged Items
If you receive a damaged item, please notify Affordable Solar immediately within 10 days. We will send you a replacement or issue you a full refund after you have returned the damaged product. Please write Shipping@affordable-solar.com to obtain an RMA number to return your merchandise. You will not be charged any additional shipping or handling fees for replacement shipments.
