Of course! Add items to your shopping cart normally and print it out. You can fax this to us at (505) 244-9222 and we'll confirm your order either by e-mail or telephone.

You can call us at 1-800-810-9939 and speak with one of our System Engineers, who can help you determine what system or components will be right for you. Please take a look at our informative pages in the Learning Center section before calling--those will help you be acquainted with what we sell so you'll be ready to discuss your system with a Systems Engineer.

Usually, our customer service department will automatically cancel the duplicate order, and you can see this in the status of your order details in your "My Account" page. However, if you have any questions please call Order Processing @ 1-800-810-9939 ext. 4242 or email @ order processing@affordable-solar.com.

Orders are usually processed within 24 hours during our business work week. (Monday-Friday) Rush orders are processed first. Most items will ship within 72 hours and if the availability is over 1 week you will be contacted by our customer care department.

Items shipping ground will normally take 5-7 business days. Over-sized & heavy items such as large solar panels and appliances must be shipped via freight service.

If any of the items in your order are not in stock our Customer Care department will notify you by telephone or email. In most cases, these items are on order from the manufacturers. When we receive the product, we notify you via e-mail and ship it to you promptly. Backordered products usually come into stock within 1 to 4 weeks but can occasionally take longer. If your order is not ready to ship within 1 week we will send an update via e-mail.

Orders are processed quickly so it's important to get in touch with our customer care department as soon as possible.

Cancellation Policy - Any paid and processed Order cancelled prior to shipment is subject to a 5% cancellation fee. If order has shipped the Merchandise Return Policy applies.

All international orders are first reviewed to ensure that the proper shipping charges have been calculated. You will receive an email of your order to approve the shipping charges. After your approval we will request payment via PayPal, wire transfer or certified check. Just leave a note on the order to which method of payment you prefer. (Our online system will only accept PayPal as an option, however the note you leave and correspondence during processing will ensure payment by your preferred method)

For all orders placed on Affordable Solar's web site, you can check the status of your order by logging into your account. Click the "My Placed Order" link. This will show you all the orders you have placed online and the current status of your order. Click on the order number to get more details.

To check the status of any order, online or phone, please contact Customer Care.

For questions about your shipments, estimated delivery times, tracking information, and order confirmation, please email Customer Care at customercare@affordable-solar.com or call 1-800-810-9939 ex 4223 to discuss the status of your shipment!

Orders are usually processed within 24 hours during our business work week. (Monday-Friday) Rush orders are processed first. Most items will ship within 72 hours and if the availability is over 1 week you will be contacted by our customer care department.

Items shipping ground will normally take 5-7 business days. Over-sized & heavy items such as large solar panels and appliances must be shipped via freight service.

Because of the dimensions of some products, such as large solar panels, or the weight, some items can only be delivered by freight.

Although most shipments are received in perfect condition, please carefully inspect all packages for damage. If damage is visible, reject the shipment, be sure the driver notates the damage and contact Affordable Solar within 24 hours. Please call Customer Care at 1-800-810-9939 option 2 or write Shipping@affordable-solar.com to initiate a claim. We will file a damage claim with the shipper and ship a replacement as soon as possible. You will not be charged any additional shipping or handling fees for replacement shipments.

All of Affordable-Solar's products are covered by the original manufacturer's warranty. If you need help getting in touch with the manufacturer or aren't sure what your warranty limitations are, you can read our returns information. If that doesn't answer your questions, please contact our customer service department.

Please notify Affordable Solar immediately at customercare@affordable-solar.com or call 1-800-810-9939 ex 4223. You will not be charged any additional shipping or handling fees for replacement shipments.

Merchandise Return Policy - No returns will be accepted without prior authorization and must include the RMA number. Any product that is returned must be brand new, in excellent condition and packaged in the original manufacturer's carton with all corresponding hardware and documentation. Returns must be shipped with prepaid freight and insured via the carrier of you choice to arrive back at Affordable Solar within 30 days of delivery.

Shipping charges will not be refunded, unless, an error was made by Affordable Solar in shipping. Before returning an item, you must have a Return Material Authorization (RMA) number. To obtain an RMA number, email Customer Service at: customercare@affordable-solar.com

All returns are subject to a 15% restocking fee.
Because of the customization involved, trackers and mounts are non-returnable.
The Staber clothes washer is also a non-returnable item.
Returns for refurbished equipment will not be accepted and should be processed through the manufacturer directly. Most refurbished equipment carries a manufacturer's warranty.

No returns will be accepted on installed items.
No returns will be accepted beyond 30 days of original delivery.

The value and cost of replacing any items missing (e.g. parts, manuals, etc.) will be deducted from the refund. Returns must be shipped with prepaid freight and insured via the carrier of you choice to arrive back at Affordable Solar within 30 days of delivery. If you have any questions regarding our return policy, please email Customer Service at: customercare@affordable-solar.com

All of Affordable-Solar's products are covered by the original manufacturer's warranty. If you need help getting in touch with the manufacturer or aren't sure what your warranty limitations are, you can read our returns information. If that doesn't answer your questions, please contact our customer service department.

Warranty Policy - Please contact the manufacturer's customer service number to obtain warranty repair service. Check the manual or instructions that accompanied your product for updated information. Most manufacturers require the following information:

1. Serial number of the item
2. Purchase date
3. Warning, Error or Panel Fault Message
4. Description of the problem

Vendor	Customer Service Number
BLUE SEA	360-738-8230
BLUE SKY	760-597-1642
FRONIUS	805-683-2200 OR 810-220-4414
GE SOLAR	302-451-2625
GENIUS POWER	SUNWIZE- 1-800-817-6527
GRUNDFOS	913-227-3400
IOTA	520-294-3292
MORNINGSTAR	215-321-4457
OUTBACK	360-435-6030
RICH ELECTRIC	SUNWIZE- 1-800-817-6527
RV POWER PRODUCTS	760-597-1642
SHARP SOLAR	800-765-2706
SHELL SOLAR (Solar World)	805-482-6800
SHURFLO	800-854-3218
SMA AMERICA	530-273-4895
SOUTHWEST WIND POWER	928-779-9463
SPECIALITY CONCEPTS	818-998-5238
SQUARE D (Fraymar Electric Co)	518-436-4761
SUNWIZE OEM BRAND	SUNWIZE- 1-800-817-6527
STECA	SUNWIZE- 1-800-817-6527
UNIRAC	505-242-6411
UNISOLAR	800-843-3892
XANTREX	800-670-0707 OR 604-442-8595

RMA Request Procedure - Please contact the Affordable Solar Customer Care department with your return request and an explanation for the return.

Although most shipments are received in perfect condition, please carefully inspect all packages for damage. If damage is visible, reject the shipment, be sure the driver notates the damage and contact Affordable Solar within 24 hours. Please call Customer Care at 1-800-810-9939 option 2 or write Shipping@affordable-solar.com to initiate a claim. We will file a damage claim with the shipper and ship a replacement as soon as possible. You will not be charged any additional shipping or handling fees for replacement shipments.

All of Affordable-Solar's products are covered by the original manufacturer's warranty. If you need help getting in touch with the manufacturer or aren't sure what your warranty limitations are, you can read our returns information. If that doesn't answer your questions, please contact our customer service department.

For Credit Card Orders - Your credit card will be credited the amount of the purchase, less shipping charges and restocking fees, within 3 days of receipt of the returned merchandise.

For Orders Paid by Check - A refund check will be sent to the billing address for the amount of the purchase, less shipping charges and restocking fees, within 1-2 weeks of receipt of the returned merchandise.

The value and cost of replacing any items missing (e.g. parts, manuals, etc.) will be deducted from the refund. Returns must be shipped with prepaid freight and insured via the carrier of you choice to arrive back at Affordable Solar within 30 days of delivery. If you have any questions regarding our return policy, please email Customer Service at: customercare@affordable-solar.com

Currently all US & Canadian customers can pay by VISA, Master card, Discover, money order or check. In the cases of money order and check, the order will be processed and shipped after the receipt and clearance of the money order or check. If you want to pay by check, we ask that you get a Cashier's Check to avoid clearance issues with your bank.

All international orders are first reviewed to ensure that the proper shipping charges have been calculated. You will receive an email of your order to approve the shipping charges. After your approval we will request payment via PayPal, wire transfer or certified check. Just leave a note on the order to which method of payment you prefer. (Our online system will only accept PayPal as an option, however the note you leave and correspondence during processing will ensure payment by your preferred method.)

Yes we do! To see if you are eligible for financing click here.

Affordable-Solar maintains an ever growing network of contractors and installers throughout the United States, Canada and Mexico. View our map of residential solar installers to find one in your area.

If you are a contractor or an installer who would like to be added to our solar installer network, please fill out our dealership application.