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Support Information
If you are looking to contact any department of Affordable Solar, please go to our contact page
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Ordering
Does Affordable Solar accept phone, fax, email, or snail mail orders?
I think I may have accidentally placed a duplicate order, what do I do?
How long will my order take to process and ship?
How do I know if my order is in stock?
Can I change or cancel an order I've already placed?
Does Affordable Solar accept orders outside of the United States?
How do I check the status of my order?
Shipping / Delivery
Where is my shipment?
How long does it take to ship my order?
Why do some shipments have to go freight?
I received a damage item, what do I do?
My shipment is missing an item or is incomplete, what do I do?
Wind FAQ's
Is a wind system right for me?
How much wind do I need to make a wind system worthwhile?
How effective a back-up is wind?
Returns(RMA) and Warranties
What is the return policy for Affordable Solar?
What is the warranty policy for Affordable Solar?
How do I obtain an RMA number?
I received a damaged item, what do I do?
How does Affordable Solar credit me for a return?
Payment
What are my payment options?
Does Affordable Solar offer financing?
Solar FAQ's
How can I find out the average sunlight hours I get where I live?
What sort of Federal Incentives am I eligible for?
Am I eligible for state rebates?
Which type of system is right for me?
What sort of back-ups work best for an off-grid system?
Should I consider a hybrid system over a conventional solar grid-tie system?
What is the NEC code for solar installations?
I don't understand some of the solar terminology, where can I get help?
